Si DHL Express renvoie une erreur lors de la génération d’une étiquette, recherchez son code et son message exact dans le tableau ci-dessous. Les messages de DHL sont conservés en anglais afin de pouvoir les comparer directement avec la réponse du transporteur.
| Code | Message exact renvoyé par DHL Express | Conseil |
| 1001 | The requested product(s) not available based on your search criteria. | |
| 1003 | Pick-up service is not provided on this day. | |
| 1004 | Product not available between this origin and destination. | |
| 340001 | The origin country code could not be found. Please check the country code. | |
| 340002 | The destination country code could not be found. Please check the country code. | |
| 340003 | The payment country code could not be found. | |
| 340004 | The location information is missing. At least one attribute post code, city name or suburb name should be provided | |
| 340005 | avaliable products removed by Marketed filtering | |
| 340006 | The ready time is missing. This is a mandatory parameter. | |
| 340007 | The commodity code could not be found, please check the commodity code. | |
| 340008 | The piece weight is missing. This is mandatory information. | |
| 340009 | The number of pieces is missing. | |
| 340010 | The total shipment volume is missing. | |
| 340011 | The maximum piece weight is missing. | |
| 340012 | The maximum piece height is missing. | |
| 340013 | The maximum piece length is missing. | |
| 340014 | The maximum piece width/diameter is missing. | |
| 340015 | The declared value is missing. | |
| 340016 | The piece type is invalid. | |
| 340017 | The unit of weight is missing. | |
| 340018 | The declared value cannot exceed the limit set for the country. | |
| 340019 | Unknown unit of measure for weight. | |
| 340020 | Unknown unit of measure for dimensions. | |
| 340021 | The currency is missing. | |
| 340022 | The maximum piece weight is greater than the total shipment weight. | |
| 340023 | Unknown currency symbol. | |
| 340024 | The global or local product code(s) missing. | |
| 340025 | The global or local service code(s) missing. | |
| 340026 | Invalid combination of units of weight and dimension. | |
| 340027 | Invalid product service combination. | |
| 340028 | The unit of measure is missing. | |
| 340029 | UOM should be same for all dimensions | |
| 340030 | Unknown Generic Criteria code | |
| 340031 | The format of the dimensions is not correct. Please check the dimensions format. | |
| 340032 | The format of the weight is not correct. Please check the weight format. | |
| 340033 | Invalid ready time format | |
| 340035 | The unit of dimension is missing | |
| 340036 | Outbound departure date should have format YYYY-MM-DD | |
| 340038 | VLDPICKUP = N set in the request then Facility Departure Date should be part of request | |
| 340039 | VLDPICKUP = Y set in the request then Facility Departure Date should NOT be part of request | |
| 340040 | The only allowed operators are ‘eq’- equal, ‘ge’ – greater than or equal, ‘gt’ – greater than | |
| 410101 | The shipment weight exceeds max | |
| 410102 | The shipment height exceeds max | |
| 410103 | The shipment length exceeds max | |
| 410104 | The shipment width/diameter exceeds max | |
| 410105 | The requested product(s) not available | |
| 410106 | The piece weight exceeds max | |
| 410107 | The piece height exceeds max | |
| 410108 | The piece length exceeds max | |
| 410109 | The piece width/diameter exceeds max | |
| 410110 | The shipment weight exceeds min | |
| 410111 | The shipment height exceeds min | |
| 410112 | The shipment length is not within the restrictions | |
| 410113 | The shipment width/diameter under min | |
| 410114 | The min piece dimension not reached | |
| 410115 | The mid piece dimension not reached | |
| 410116 | The max piece dimension not reached | |
| 410117 | The minimum piece weight not met | |
| 410118 | Number of pieces exceeded | |
| 410119 | The min shipment dimension not reached | |
| 410120 | The mid shipment dimension not reached | |
| 410121 | The max shipment dimension not reached | |
| 410122 | The minimum shipment weight not met | |
| 410123 | The max shipment declared value exceeded | |
| 410124 | Geographical market rule applied | |
| 410125 | Minimal inbound currency value not met | |
| 410126 | Maximum inbound currency value exceeded | |
| 410127 | Minimum number of pieces not met | |
| 410128 | Minimal outbound currency value not met | |
| 410129 | Maximum outbound currency value exceeds | |
| 410130 | Minimal number of pallet not met | |
| 410131 | Maximum number of pallet exceeds | |
| 410132 | Minimal pallet weight not met | |
| 410133 | Maximum pallet weight exceeds | |
| 410134 | The max(length; width; height) piece exceeds max | |
| 410135 | Requested product(s) not available at origin <list of products global/local separated by « , « > | |
| 410136 | Requested product(s) not available at destination <list of products global/local separated by « , « > | |
| 410137 | Product filtered out on delivery side because actual delivery time configured in TTS is greater than marketed delivery time configured in GREF <list of products separated by « , « > | |
| 410138 | Requested product(s) not available at payer <list of products global/local separated by « , « > | |
| 410139 | Requested product(s) available only with contractual agreement <list of products global/local separated by « , « > | |
| 410140 | Requested product(s) not available in required network <list of products global/local separated by « , « > | |
| 410201 | Pick-up service is not provided on this day. | |
| 410202 | The pickup date is outside of sliding window: dateFrom-dateTo | |
| 410203 | Ready time is outside of pickup window | |
| 410301 | Product not available between this origin and destination (network segment). | |
| 410302 | Temporary network target change | |
| 410303 | Avaliable products removed by Marketed filtering | |
| 410304 | No products available | |
| 410501 | Pickup PL ambiguity rule applied. More than 1 PL is available for the given PL attributes. | |
| 410502 | Pickup PL fallback rule applied : PS->CP | |
| 410503 | Pickup PL fallback rule applied : PS->CP->P | |
| 410504 | Pickup PL fallback rule applied : PS->CP->P->C | |
| 410505 | Pickup PL fallback rule applied : CP->P | |
| 410506 | Pickup PL fallback rule applied : CP->P->C | |
| 410507 | Pickup PL fallback rule applied : P->C | |
| 410508 | Pickup PL fallback rule applied : S->C | |
| 410509 | Delivery PL ambiguity rule applied. More than 1 PL is available for the given PL attributes. | |
| 410510 | Delivery PL fallback rule applied : PS->CP | |
| 410511 | Delivery PL fallback rule applied : PS->CP->P | |
| 410512 | Delivery PL fallback rule applied : PS->CP->P->C | |
| 410513 | Delivery PL fallback rule applied : CP->P | |
| 410514 | Delivery PL fallback rule applied : CP->P->C | |
| 410515 | Delivery PL fallback rule applied : P->C | |
| 410517 | The origin facility is suspended | |
| 410518 | The destination facility is suspended | |
| 420501 | The origin country code could not be found. Please check the country PAGE 127 OF 167 | |
| 420502 | The destination country code could not be found. Please check the country code. | |
| 420503 | The payment country code could not be found. | |
| 420504 | The origin location is invalid. Please check the data. | |
| 420505 | The destination location is invalid. Please check the data. | |
| 420506 | Postcode not found. Expected formats: <country specific post code format> | |
| 20001 | Neither local nor Network Product Code is present. | |
| 20002 | Origin country code is absent. | |
| 20003 | Origin service area code is absent. | |
| 20004 | Destination country code is absent. | |
| 20017 | Neither destination postcode nor destination code is present. | |
| 30001 | Maximum length of local specific code exceeded. | |
| 30002 | Invalid postcode format. | |
| 40001 | Product short name is not found. | |
| 40002 | Product content code is not found. | |
| 40004 | Destination code is not found | |
| 50003 | More than one destination service area codes are found. | |
| 90001 | Unclassified error. | |
| 90002 | Invalid XML. | |
| 90003 | Error while accessing the cache. | |
| 99999 | GLS servers are not reachable. | |
| 100002 | The Dangerous Goods Content ID requested is invalid. Please update and try again | |
| 100002 | The Dry Ice Net Weight is missing in the request for the Dangerous Goods Content ID: 901. Please update and try again. | |
| 100002 | The UN code is missing in the request for the Dangerous Goods Content ID: E01. Please update and try again | |
| 400201 | Failure during booking | |
| 400202 | Missing field(s) », | |
| 400203 | Error occurred while creating GNS521 file | |
| 400204 | Error while uploading manifest file to FTP server | |
| 400205 | Error while transforming result to XML | |
| 411402 | ShipmentManifest consumer timed out. | |
| 998 | Field ‘ShipmentRequest/RequestedShipment/ShipmentInfo/PaperlessTradeImage’ is mandatory when PaperlessTradeEnabled is set to true. | |
| 998 | Process failure occurred. Process ID associated for that transaction (9999999) | |
| 100000 | Service operation execution finished successfully | |
| 100002 | Service operation request message data validation failed | |
| 100010 | When requesting ePod details account number and customer role must be provided | |
| 7023 | Customs Value must be greater than ‘customer profile level’ – 0.01. Please update shipreq:ShipmentRequest/RequestedShipment/InternationalDetail/Commodities/CustomsValue field value and retry it again. | La valeur du colis n’a pas été renseignée. Renseignez le champ ParcelValue. |