Table of contents

Review and update an order

This procedure explains how to open an order, review its essential data, and save a correction before preparation or label generation.

English list used to open an order
English starting point for opening and reviewing an order, with no customer data visible.

Prerequisites #

  • The order appears in Orders to process or Search.
  • You have permission to view and edit orders.
  • You know the correct value and, when necessary, have confirmed it in the sales channel.
  • No final label for this version of the order has been handed to the carrier.

Before editing. A correction in AtomicSeller does not necessarily update the sales channel. If a label already exists, determine whether it should be reprinted or regenerated.

Review and update the order #

  1. Open Orders to process. Filter by Store key, OrderKey, status, date, name, or city.
  2. Open the order. Select its row to display the detailed order page.
  3. Review the Order tab. Check OrderKey, Store key, status, currency, dates, customer message, and shipping deadline.
  4. Review Products. Check the SKU, description, quantity, weight, price, and tax.
  5. Review Delivery. Check the shipping service, product code, label format, weight, value, Incoterm, and instructions.
  6. Review Addresses. Check the warehouse and delivery addresses, including country, postal code, phone, email, and relay point.
  7. Review Parcels and Documents. Check existing parcels, tracking, and generated documents.
  8. Correct only the required fields. Keep the OrderKey and Store key unchanged unless an administrator explicitly instructs otherwise.
  9. Select Save. Allow the save operation to finish before leaving the page.
  10. Review the page again. Confirm the saved values before using Send for preparation or Generate label.

Minimum pre-shipment check #

  • Complete recipient, address, country, and postal code.
  • Consistent product, quantity, and weight.
  • Compatible shipping service and product code.
  • Relay point, phone, email, value, insurance, or Incoterm whenever the service requires it.

Expected result. Corrected information is saved and the order is ready for the next step without losing its reference, products, or address.

Troubleshooting #

Save does not retain the change. Review required fields, date formats, country codes, and edit permissions.

The shipping service is blank. Check the MerchantKey, store rules, and carrier account configuration.

The address is rejected. Review the ISO country code, postal code, city, special characters, and carrier requirements.

An old label already exists. Do not reuse it after changing the address, weight, or service; follow the appropriate regeneration procedure.

Related articles #