| Code | Error Message | Explanation / Notes | |
|---|---|---|---|
| 18 | To be carried out on December 15, 2017, your pickup must be ready no later than 13:00. The message varies depending on the desired pickup date. | Pickup readiness condition based on requested date. | |
| 21 | Incorrect availability date — must be December 15, 2017 or December 18, 2017. The message varies depending on the desired pickup date. | Wrong availability date entered. | |
| 25 | A pickup with reference XXXX has already been reserved. The value of the field refEsdClient must be unique for a given day. | Duplicate pickup reference not allowed. | |
| 29 | System error | General system error. | |
| 30 | Invalid contract number. Error in entering the contract number or password. | Contract number or password incorrect. | |
| 31 | Empty data — required parameter not entered. | A mandatory field is missing. | |
| 32 | Incorrect data length — parameter too long. | Entered value exceeds allowed length. | |
| 33 | Invalid accesColis account number — field accountNumber not entered correctly. | Invalid or missing account number. | |
| 33 | Invalid accesColis password — field password not entered correctly. | Invalid or missing password. | |
| 33 | Validation error — Field SkysbillValue EvtCode value must be ‘DC’. | evtCode field must contain ‘DC’. | |
| 33 | Validation error — Field length SkysbillValue Service must equal 3. | Service code must have length 3. | |
| 33 | Validation error — Field length SkysbillValue ObjectType must equal 3. | Object type must have length 3. | |
| 33 | Shipping mode tag must be provided — field mode not entered correctly. | Missing or incorrect shipping mode. | |
| 33 | Validation error — Field length SkysbillValue ProductCode must equal 2. | Product code must have 2 alphanumeric characters. | |
| 33 | Size of skybillValue must be 1 or 1 — multi-parcel shipment numberOfParcel does not have the correct quantity. | Invalid number of parcels in multi-shipment. | |
| 33 | In multi-parcel mode, you can only specify one recipient address. Field multiParcel must be set to ” when there are several recipientValue. | Only one recipient allowed per multi-parcel shipment. | |
| 33 | For a REP product, the check amount must be between 0.0 and 100,000.0. Field codValue not entered. | Invalid or missing COD value for REP product. | |
| 34 | Not a number — entered parameter must be numeric. | Numeric value required. | |
| 35 | GeoPost Service Code not found — inconsistency in product, sender country, sender ZIP, recipient country, recipient ZIP. | Invalid combination of service or location data. | |
| 36 | File not found — error in configuration files or PDF storage. | Configuration or PDF storage issue. | |
| 37 | SBrange variable message — system error message from parcel number allocation service (SBrange). | Error allocating parcel numbers. | |
| 38 | Routing variable message. | Variable routing message (unspecified error). |
Chronopost error codes
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