Table of contents

Send (or resend) an order to the WMS

Use this procedure when an eligible order was not sent to your WMS, or when the first transmission failed. Before resending, check that the order does not already exist in the WMS to avoid creating a duplicate.

Before resending the order #

  • Make sure the relevant store connection is active.
  • Check that order collection is active, up to date, and configured for the order’s current status.
  • Verify the shipping-method mapping and the WMS connection under Warehouse settings.
  • Confirm in the WMS that the order has not already been created.

Resend the order #

  1. In AtomicSeller, open Shipping process > Search.
  2. Find the order using its marketplace, store, or AtomicSeller reference, then open the order details.
  3. Check the order date, status, and last collection date. If it is outside the collection scope, correct the source configuration first.
  4. Use Resend to WMS, then confirm the action.
  5. Refresh the order and check the WMS transmission date and time. Then confirm that the order was received in the WMS.

If the order still does not reach the WMS #

  • The resend action is unavailable: check the order status, the store collection settings, and the assigned WMS.
  • The order is marked as sent but is missing from the WMS: check the WMS connection and the shipping-method mapping.
  • Tracking is not returned: verify that tracking feedback is enabled, that the tracking number is valid, and that the related process completed successfully.
  • Stock updates are missing: verify that the stock-feedback process is active and that its latest run completed without errors.

If the issue continues, use Create support ticket and include the AtomicSeller reference, store, WMS, and the date and time of your test. Never include passwords, access tokens, or unnecessary personal data.